How long will it take to process my order?

Paintings take up to 8 business days to be packed and ready to head your way.

Processing times don't include shipping time.

These timelines are sometimes extended during special promotions and the holiday season.

Where do you ship to?

I ship worldwide! All packages come with a tracking number and are shipped with Canada Post or by courier (Purolator, Fedex, UPS)

Please inquire with me for a quote. It depends on size and weight how much it will cost.

Please note you will be responsible for all duties, taxes, and customs charges that incur. 

How are my items shipped?

Great question! 

Original paintings vary by size and may need to be shipped using different materials. Most paintings are wrapped in protective materials and packaged in a corrugated cardboard box. 

Typically, paintings with a side longer than 48 inches are removed from their stretcher bars, rolled, and shipped in a tube to be restretched at their destination.

Can I make changes to my order?

If your order has already been processed, I am unable to make any changes. If your order is still in processing and has not yet shipped, please reach out to me as soon as possible to inquire about making a change to your order. 

What is your return/exchange policy?

All sales are final. No refunds or exchanges. Please e-mail with any questions prior to placing your order.

If something arrives damaged, please email a photo and your order number within 3 days of delivery to orders@sabinehahnel@rocketmail.com

Can I pick my order up locally?

Yes! You can choose local pick up at checkout. Prints are available for pickup from a local boutique, The Makers Keep, and original paintings can be picked up from my studio.